Inclusive Sanitation in Practice
for healthy equitable cities

City Service Delivery Assessment for Citywide Inclusive Sanitation


What is the CSDA tool?

Faecal Waste Flow Diagram (SFD) illustrates what the sanitation situation is citywide, but not the underlying reasons for that situation.  The City Service Delivery Assessment (CSDA) is a complementary tool to assess why the situation is as it is.  It supports a systematic process for working with stakeholders to assess the enabling environment for citywide inclusive sanitation, and to present the results in a simple and accessible way.  It also includes an Action Checklist to help stakeholders identify and prioritise immediate and follow-up actions to improve the enabling environment for the delivery and sustained operation of inclusive sanitation services across the city.

What is the CSDA User Guide?

The CSDA User Guide explains how the CSDA tool works and provides recommendations on how to use it with stakeholders.  The CSDA tool will need to be adapted slightly for each city and context and is not a “black box” to be used indiscriminately. Users will need to add their own knowledge, experience and insight to achieve useful results.

Download here

The CSDA tool and User Guide are being continuously improved as we receive feedback. If you download the files at a later date, you may find some slight adjustments and improvements.

CSDA Tool (MS-Excel)

CSDA User Guide (PDF)

CSDA Training

Two short, narrated training presentations are available for download from the following links:

Part 1 - What is a CSDA? (PowerPoint) or (Youtube)

Part 2 - How to develop and use a CSDA. (PowerPoint) or (Youtube)

Live CSDA team discussions

If you plan to use the CSDA after watching the above presentations, a discussion with us via SKYPE or Zoom is available (at no cost) to your project team. This will be available on a limited basis until October 2020. Please email Peter Hawkins and Isabel Blackett on for more details.

City Wide Inclusive Sanitation Training

Between 2018 and 2020 we worked in partnership with the Swiss Federal Institute for Aquatic Sciences (eawag), Department of Sanitation in Developing Countries (sandec) to develop short training courses on City Wide Inclusive Sanitation (CWIS) for consulting firms and freelance consultants. This work on Consulting Capacity Development (ConCaD) for CWIS is funded by the Bill & Melinda Gates Foundation.
PART 1 ConCaD introduction & diagnostics
1.1 Course introduction  
1.2 Urban sanitation planning:
key concepts
1.3 Why citywide inclusive sanitation (CWIS)?  
1.4 What is CWIS?
1.5 Consulting for CWIS  
1.6 Urban sanitation challenges
1.7 Urban diagnostics: assessment tools
1.8 Urban diagnostics: data collection
1.9 Understanding stakeholders  
1.10 Involving stakeholders  
1.11 Using evidence:
working with stakeholders  
1.12 Faecal waste flow diagrams (SFDs) explained  
1.13 Assessing service delivery with stakeholders (CSDA)
1.14 Quantities & qualities of faecal sludge (Q&Q)
1.15 Working politically   
1.16 Case study of Sanitown  
Workshop training
ConCaD training is available as face-to-face workshops through Partner Training Institutions:
  • CDD, India
  • ENPHO, Nepal
  • ITN-BUET, Bangladesh
  • NWSC/IREC, Uganda
  • UNA, Côte d’Ivoire
  • ZCBE, Zambia
PART 2 Urban sanitation programming in practice
2.1 Introduction to Part 2
2.2 Developing sanitation service delivery
2.3 Working with the private sector  
2.4 Engaging with communities: when and why
2.5 Engaging with communities in practice
2.6 Gender in inclusive urban sanitation
2.7 Behaviour change in inclusive urban sanitation
2.8 Regulatory systems  
2.9 Financing urban sanitation
2.10 Case study 1:
FSM in India (Devanahalli)
2.11 Case study 2:
Condominial sewers in Brazil
Free Online training
ConCaD is also available online via YouTube. It is organised in 3 parts, with a total of 39 modules of 5-10 minutes each. They can be watched in sequence as a playlist, or individually at your convenience.
All modules are in English. French versions are also being prepared and are being added as they become available.
PART 3 Urban sanitation systems
3.1 Introduction to Part 3
3.2 Introduction to the Compendium
3.3 How to use a sanitation system template
3.4 Wastewater and faecal sludge:
what is the difference?
3.5 Single pit technologies
3.6 Double pit technologies
3.7 Container-based sanitation  
3.8 Sewer systems
3.9 Faecal sludge collection & transport  
3.10 Faecal sludge treatment technologies
3.11 Co-treatment of faecal sludge with wastewater  
3.12 Course summary
3.13 Final quiz – 15 questions

Faecal Sludge Management – learning from experience

Working with a group of practitioners from around the world in 2017 we coordinated a series of FSM Innovation case studies for distribution at FSM4 in Chennai and elsewhere. They are all available on the SuSanA website, individually and as a combined volume: FSM Innovation: Case Studies on the Business, Policy and Technology of Faecal Sludge Management

The opening chapter draws together key findings from the case studies in a critical analysis of FSM programmes at scale in more than 20 cities. It summarizes the lessons learned and important “do’s and don’ts” for policymakers, managers, experts, donors or service providers who are developing or funding improved FSM services. It is also summarised in a YouTube presentation (15 mins): FSM Learning from emerging and established success